Overview

The client was a growing logistics company handling over 150 daily shipments. Their operations relied heavily on spreadsheets, manual coordination, and repetitive admin tasks.

Challenge

• Dispatching was done manually via spreadsheets

• Reports took 10+ hours weekly

• Frequent human errors in scheduling

• No real-time visibility into operations

Solution

We designed and implemented a full automation system using Make and custom APIs:

• Automated dispatch system

• Real-time tracking dashboard

• Auto-generated reports

• Slack notifications for key events

Results

• 320+ hours saved monthly

• 90% reduction in manual errors

• Real-time operational visibility

• Faster decision-making

Key Takeaway

Automation didn’t just save time — it unlocked scalability.