Overview

The client was an online store receiving over 1,000 support inquiries weekly, overwhelming their small team.

Challenge

• Slow response times (12–24h)

• Repetitive support questions

• High support costs

• Poor customer satisfaction

Solution

We deployed an AI chatbot trained on:

• Product catalog

• FAQs

• Order system integrations

Features included:

• 24/7 automated support

• Order tracking via chat

• Smart escalation to humans

Results

• 65% reduction in support workload

• Response time reduced to seconds

• Increased customer satisfaction

• Lower operational costs

Key Takeaway

AI agents replaced repetitive work, not human value.